Need help?
DVD purchases and website help and support
Questions for Gilad
For quickest response to inquiries please use support ticket system
We will make every effort to answer your questions immediately during 5am-12pm eastern time. Otherwise please give us 4-5 hours. Thank you for contacting us. Your questions and input is very important to us.
Click to start a new ticket
Types of request
- Questions about placing orders, shipping and delivery times
- Questions about product and services
- Questions for Gilad
Video Download/Stream help and support
Our download and streaming section is supported by Purple Platform>> Please click here for their customer service page
Types of request- Any questions about dowload and streaming
- Issues with your download and streaming purchases
Gilad TV (subscription based video on demand) help and support
For any questions about Gilad TV>> please go here
Types of request- Any questions about Gilad TV
- Any issues with your subscription
Corporate Office
Gilad Productions Ltd
1833 Kalakaua Ave Suite 904
Honolulu, HI 96815
For all customer service request please call:
1-800-438-4310
Office hours: 9am - 5pm Hawaii time. Please leave a message if you reach us outside our office hours.
Time differences:
Easter time: 6 hours ahead of Honolulu
Central Time: 5 hours ahead of Honolulu
Mountain time: 4 hours ahead of Honolulu
Pacific time: 3 hours ahead of Honolulu
NOTE
Due to the time difference between Hawaii and rest the world you will normally get a much faster response if you use our support ticket system. (see above)Current Hawaii Time (will open in a new window)
We ship wordwide.
Shipping Rates
USA and Puerto Rico
| First Class | $3.95 |
| Priority Mail | $9.95 |
| Priority Mail | $9.95 |
All USA orders over $40 ship for FREE by USPS Priority Mail (1-2 day delivery)
Canada rates
| 0.01-1.00 lbs | $10.00 |
| 1.001- 2.00 lbs | $15.00 |
| 2.001-3.00 lbs | $22.00 |
| 3.001-4.00 lbs | $26.00 |
| 4.001-10.00 lbs | $36.00 |
All other countries rates
| 0.01-1.00 lbs | $16.53 |
| 1.001- 2.00 lbs | $23.00 |
| 2.001-3.00 lbs | $29.00 |
| 3.001-4.00 lbs | $37.00 |
| 4.001-4.50 lbs | $49.00 |
| 4.51-10.00 lbs | $62.00 |
Please allow up to 3-4 weeks for delivery. The delivery time depends on your country’s customs’ processing time.
In most cases you will get your order within 10-15 days. If you have any questions about your shipment please create a support ticket >
Reasons for purchasing your DVDs from our website.
- You’re buying from Gilad’s Official Website.
- We offer an ONE YEAR MONEY BACK GUARANTEE on all purchases!
- SAME DAY SHIPPING! We ship all orders received by 5 PM eastern time THE SAME DAY!
- Every DVDs sold here will work in all regions (worldwide).
- We use the latest in online security when in comes to protecting your privacy, personal and financial information. We do not share your information with ANYONE!
- With your order you get a FREE copy of Gilad’s Eat Right Now nutritional plan (download).
- Customer service that include phone number to a “live person”
Stay informed
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