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For quickest response to inquiries please use support ticket system

We will make every effort to answer your questions immediately during 5am-12pm eastern time. Otherwise please give us 4-5 hours. Thank you for contacting us. Your questions and input is very important to us.


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Types of request
  • Questions about placing orders, shipping and delivery times
  • Questions about product and services
  • Questions for Gilad

Video Download/Stream help and support

Our download and streaming section is supported by Purple Platform>> Please click here for their customer service page

Types of request
  • Any questions about dowload and streaming
  • Issues with your download and streaming purchases

Gilad TV (subscription based video on demand) help and support

For any questions about Gilad TV>> please go here

Types of request
  • Any questions about Gilad TV
  • Any issues with your subscription

 

Corporate Office

Gilad Productions Ltd
1833 Kalakaua Ave Suite 904
Honolulu, HI 96815

For all customer service request please call:

1-800-438-4310

Office hours: 9am - 5pm Hawaii time. Please leave a message if you reach us outside our office hours.

 

Time differences: 

Easter time: 6 hours ahead of Honolulu

Central Time: 5 hours ahead of Honolulu

Mountain time: 4 hours ahead of Honolulu

Pacific time: 3 hours ahead of Honolulu

 

NOTE

Due to the time difference between Hawaii and rest the world you will normally get a much faster response if you use our support ticket system. (see above)

Current Hawaii Time (will open in a new window)

 

 

 

Read 36713 times Last modified on Thursday, 05 July 2018 21:01
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